Privacy Policy for FloLabs 

Effective Date: January 16, 2025 

FloLabs ("we," "us," "our") is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information in compliance with applicable privacy laws. 

1. Information We Collect 

We may collect the following types of information: 

a. Personal Information 

  • Name, personal health number, contact details (e.g., email address, phone number, physical address), and payment information. 

b. Health Information 

  • Laboratory requisitions or other medical information necessary for sample collection and delivery to a laboratory. 

c. Usage Information 

  • Information about how you interact with our website, including IP addresses, browser types, and website activity. 

2. How We Use Your Information 

We use your information for the following purposes: 

  • To schedule appointments and provide mobile laboratory services. 

  • To process payments for our services. 

  • To communicate with you about your appointments or services. 

  • To comply with legal obligations or respond to lawful requests from government authorities. 

3. Information Sharing 

We do not sell or share your information with third parties except as necessary to: 

  • Process payments through secure platforms. 

  • Fulfill legal obligations. 

  • Deliver services, such as securely delivering samples to laboratories. 

4. Data Security 

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure. 

 
5. Your Rights 

You have the right to: 

  • Access the personal information we hold about you. 

  • Request corrections to inaccurate or incomplete information. 

  • Withdraw consent to the processing of your data, where applicable. 

To exercise your rights, contact us at info@flolabs.ca. 

6. Retention of Information 

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. 

7. Updates to This Privacy Policy 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. 

8. Contact Us 

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: info@flolabs.ca